We do not accept returns or issue refunds. Customers are able to exchange for a different size within 7 days of receipt.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the packing slip or proof of purchase.
To start a size exchange, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
If you have received a damaged or incorrect order, we apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Please email photos of the damages or wrong item to firstname.lastname@example.org.
Please inspect your order upon reception and contact us at email@example.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We must be informed of any issue within 3 days of delivery.
All returned items must be in their original condition, unworn, unwashed, and undamaged. Any returned items that appear to have been worn, washed, or damaged in any way will result in ineligibility to receive store credit/replacement.
For any questions regarding returns, email firstname.lastname@example.org